Detailed comparison across 10 dimensions
Winner: AlertOps
AlertOps clearly comes out ahead of ServiceNow Incident Management on Staquest's weighted six-dimension score. AlertOps has a free tier; ServiceNow Incident Management does not. AlertOps's paid plans start at $10/mo.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | ServiceNow | AlertOps |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | Development | DevelopmentAI & Machine Learning |
| Categories | devops | observability-apm |
| Website | Visit | Visit |
AlertOps
custom
custom
custom
| Feature | servicenow-incident-management | alertops |
|---|---|---|
| Change Management | ||
| Advanced Incident Response Automation | ||
| Cost Management | ||
| Alerting | ||
| Digital Product Release | ||
| Enriched Alerts | ||
| Everything In Itsm Pro | ||
| Major Incident Management | ||
| Everything In Itsm Standard | ||
| On-Call Scheduling | ||
| Incident Management | ||
| Online Help | ||
| Itsm Enterprise Plus | ||
| Unlimited Api Calls | ||
| Platform Analytics Advanced | ||
| Predictive Intelligence | ||
| Problem Management | ||
| Process Mining | ||
| Virtual Agent | ||
| Workforce Optimization |
Showing 20 of 20 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, AlertOps comes out ahead overall, though ServiceNow Incident Management can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
AlertOps offers a free tier; ServiceNow Incident Management does not currently list one.
ServiceNow Incident Management scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
