Detailed comparison across 10 dimensions
Winner: Chaskiq
Chaskiq clearly comes out ahead of Zammad on Staquest's weighted six-dimension score. Chaskiq has a free tier; Zammad does not. Paid plans start at $150/mo for Chaskiq and $9/mo for Zammad.
| Overview | ||
|---|---|---|
| Type | saas tool | saas tool |
| Company | Chaskiq | Zammad GmbH |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopmentSales & CRM | MarketingDevelopment |
| Categories | customer-success | customer-success |
| Website | Visit | Visit |
Chaskiq
open source
flat
flat
per user
per user
per user
| Feature | chaskiq | zammad |
|---|---|---|
| Access To Latest Plugins | ||
| All Professional V2 Features | ||
| Agplv3 License | ||
| All Starter V2 Features | ||
| Automation Features | ||
| Branding | ||
| Configuration On Cloud Providers | ||
| Business Hours | ||
| Everything In Standard | ||
| Chat | ||
| Expedited Platform Support | ||
| Core Workflows | ||
| Full Data Control | ||
| Deeper Reporting Possibilities (With Elasticsearch Access Via Grafana) | ||
| Installation & Upgrade Support | ||
| Device Management | ||
| Live Chat Widget | ||
| Email (Unlimited Addresses) | ||
| Monthly Updates Notifications | ||
| Priority Q&A | ||
| Individual Fields | ||
| Self-Hosted | ||
| Individual Roles | ||
| Technical Support | ||
| Integration With Gitlab And Github | ||
| Unified Inbox | ||
| Iso27001 Certified | ||
| Knowledge Base (Multilingual) | ||
| Knowledge Base (Single Language) |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Chaskiq comes out ahead overall, though Zammad can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Chaskiq's paid plans start at $150/mo and Zammad's start at $9/mo, so Zammad is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Chaskiq offers a free tier; Zammad does not currently list one.
Zammad scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
