Detailed comparison across 10 dimensions
Winner: Chatwoot
Chatwoot clearly comes out ahead of Crisp on Staquest's weighted six-dimension score. Both offer a free tier. Crisp's paid plans start at $45/mo.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Chatwoot Inc. | Crisp IM SARL |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | MarketingDevelopment | MarketingDevelopment |
| Categories | customer-success | customer-success |
| Website | Visit | Visit |
Chatwoot
freemium
per seat
per seat
| Feature | chatwoot | crisp |
|---|---|---|
| Live Chat | ||
| Analytics | ||
| Chat Sdks | ||
| Chat Triggers | ||
| Contact Form | ||
| Custom Email Domain | ||
| Customer Data Management | ||
| E-Commerce Integrations | ||
| Internal Search | ||
| Knowledge Base | ||
| Mobile Applications | ||
| Omnichannel Ai Chatbot | ||
| Omnichannel Inbox | ||
| Private Notes | ||
| Push Notifications | ||
| Shared Email Inbox | ||
| Shared Inbox | ||
| Shortcuts | ||
| Unlimited Data Retention | ||
| Website Chat Widget | ||
| Workflow Automation Builder |
Showing 21 of 21 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Chatwoot comes out ahead overall, though Crisp can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Both Chatwoot and Crisp offer a free tier.
Chatwoot scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
Chatwoot is open source. The feature comparison and dimension scores above cover the full breakdown.
