Detailed comparison across 10 dimensions
Winner: Discourse
Discourse clearly comes out ahead of Chatwoot on Staquest's weighted six-dimension score. Both offer a free tier. Discourse's paid plans start at $20/mo.
| Overview | ||
|---|---|---|
| Type | hybrid | saas tool |
| Company | Chatwoot Inc. | Civilized Discourse Construction Kit, Inc. |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopment | MarketingDevelopmentEducation & EdTech |
| Categories | customer-success | customer-success |
| Website | Visit | Visit |
Discourse
freemium
flat
flat
custom
| Feature | chatwoot | discourse |
|---|---|---|
| Live Chat | ||
| 15+ Plugins (Discourseconnect, Chat Integration, Solved, Github, Etc.) | ||
| 20+ Plugins (Data Explorer, Automation, Oauth2, Openid Connect, Policy, Etc.) | ||
| 50+ Plugins (Code Review, Saved Search, Topic Tooltips, Saml Authentication) | ||
| Everything On Business | ||
| Everything On Free | ||
| Everything On Pro | ||
| Everything On Starter | ||
| Expert Design & Development Services | ||
| Free Domain (Your-Community.Discourse.Group) | ||
| Migration Services | ||
| Social Logins (Facebook, Google, Github, Apple) |
Showing 12 of 12 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Discourse comes out ahead overall, though Chatwoot can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Both Chatwoot and Discourse offer a free tier.
Discourse scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
