Detailed comparison across 10 dimensions
Winner: Formbricks
Formbricks clearly comes out ahead of Chatwoot on Staquest's weighted six-dimension score. Both offer a free tier.
| Overview | ||
|---|---|---|
| Type | hybrid | saas tool |
| Company | Chatwoot Inc. | Formbricks GmbH |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopment | MarketingDevelopment |
| Categories | customer-success | customer-success |
| Website | Visit | Visit |
Formbricks
open source
custom
| Feature | chatwoot | formbricks |
|---|---|---|
| Live Chat | ||
| All Integrations | ||
| All Question Types | ||
| Attribute-Based Segmentation | ||
| Conditional Logic | ||
| Contact & Segment Management | ||
| Custom Webhooks | ||
| Email Follow-Ups | ||
| Everything In Free | ||
| File Uploads | ||
| Hidden Fields | ||
| Hide Formbricks Branding | ||
| Hosted In Frankfurt | ||
| In-Product Surveys | ||
| Ios & Android Sdks | ||
| Link-Based Surveys | ||
| Multi-Language Surveys | ||
| Multi-Media Backgrounds | ||
| Partial Responses | ||
| Recall Information | ||
| Respondent Identification | ||
| Single-Use Links | ||
| Unlimited Seats |
Showing 23 of 23 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Formbricks comes out ahead overall, though Chatwoot can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Both Chatwoot and Formbricks offer a free tier.
