Detailed comparison across 10 dimensions
Winner: Chatwoot
Chatwoot clearly comes out ahead of Intercom on Staquest's weighted six-dimension score. Chatwoot has a free tier; Intercom does not. Intercom's paid plans start at $29/mo.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Chatwoot Inc. | - |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | moderate |
| Integration | - | medium |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopment | MarketingDevelopmentSales & CRM |
| Categories | customer-success | communicationcrm |
| Website | Visit | Visit |
Chatwoot
per seat
per seat
per seat
usage based
| Feature | chatwoot | intercom |
|---|---|---|
| Live Chat | ||
| Answers Email, Live Chat, Phone And More | ||
| Customizable Tone & Answer Length | ||
| Fin Ai Agent ($0.99 Per Outcome) | ||
| Hands Off To Agents In Preferred Inbox | ||
| Hipaa Support | ||
| Includes 20 Free Lite Seats | ||
| Includes 50 Free Lite Seats | ||
| Messenger | ||
| Multibrand Messenger / Help Center | ||
| Multiple Team Inboxes | ||
| Pre-Built Reports | ||
| Private And Multilingual Help Center | ||
| Public Help Center | ||
| Round Robin Assignment | ||
| Service Level Agreements (Slas) | ||
| Set Up In Under An Hour On Your Current Helpdesk | ||
| Shared Inbox And Ticketing System | ||
| Sso & Identity Management | ||
| Takes Action On External Systems | ||
| Workflows Automation Builder |
Showing 21 of 21 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Chatwoot comes out ahead overall, though Intercom can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Chatwoot offers a free tier; Intercom does not currently list one.
Chatwoot is open source. The feature comparison and dimension scores above cover the full breakdown.
