Detailed comparison across 10 dimensions
LiveAgent and Chatwoot score closely across Staquest's six weighted dimensions, with no decisive overall winner. Chatwoot has a free tier; LiveAgent does not. LiveAgent's paid plans start at $15/mo.
| Overview | ||
|---|---|---|
| Type | saas tool | hybrid |
| Company | Quality Unit, s.r.o. | Chatwoot Inc. |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopment | MarketingDevelopment |
| Categories | customer-success | customer-success |
| Website | Visit | Visit |
per user
per user
per user
per user
| Feature | liveagent | chatwoot |
|---|---|---|
| Live Chat | ||
| Agent Ratings | ||
| Ai Answer Assistant | ||
| Ai Chatbot | ||
| Almost Unlimited | ||
| Assisted Channels Integration | ||
| Audit Log | ||
| Automation Rules | ||
| Branding | ||
| Call Center & Ivr | ||
| Contact Forms | ||
| Custom Roles | ||
| Customer Portal | ||
| Dedicated Account Manager | ||
| Everything In Large Plan | ||
| Everything In Medium Plan | ||
| Everything In Small Plan | ||
| Free Custom Billing Setup | ||
| Integrations | ||
| Knowledgebase | ||
| Multiple Language Support | ||
| Priority Support | ||
| Proactive Chat Invitations | ||
| Reports | ||
| Scheduled Release Management | ||
| Service Levels (Sla) | ||
| Service Review Call And Reports | ||
| Sound Configuration |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
Chatwoot offers a free tier; LiveAgent does not currently list one.
Chatwoot is open source. The feature comparison and dimension scores above cover the full breakdown.
