Detailed comparison across 10 dimensions
Winner: Papercups
Papercups clearly comes out ahead of Chatwoot on Staquest's weighted six-dimension score. Both offer a free tier.
| Overview | ||
|---|---|---|
| Type | hybrid | saas tool |
| Company | Chatwoot Inc. | Papercups |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopment | MarketingDevelopment |
| Categories | customer-success | customer-success |
| Website | Visit | Visit |
Papercups
open source
| Feature | chatwoot | papercups |
|---|---|---|
| Live Chat | ||
| Custom Chat Widget | ||
| Github Integration | ||
| Gmail Integration | ||
| Mattermost Integration | ||
| Self-Hosted | ||
| Slack Integration | ||
| Sms Integration |
Showing 8 of 8 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Papercups comes out ahead overall, though Chatwoot can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Both Chatwoot and Papercups offer a free tier.
