Detailed comparison across 10 dimensions
Winner: Chatwoot
Chatwoot clearly comes out ahead of Re:amaze on Staquest's weighted six-dimension score. Chatwoot has a free tier; Re:amaze does not. Re:amaze's paid plans start at $29/mo.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Reamaze (GoDaddy) | Chatwoot Inc. |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopmentE-Commerce | MarketingDevelopment |
| Categories | customer-success | customer-success |
| Website | Visit | Visit |
Chatwoot
per user
per user
per user
| Feature | reamaze | chatwoot |
|---|---|---|
| Live Chat | ||
| Advanced Reporting | ||
| All Of The Features In Basic | ||
| All Of The Features In Pro | ||
| Basic Reporting | ||
| Chatbots | ||
| Cues (Proactive Messages) | ||
| Custom Hosted Domain | ||
| Customer Intents | ||
| Customer Satisfaction Ratings | ||
| Customizable Email Appearance | ||
| Customizable Staff Roles | ||
| Departments (Staff Groups) | ||
| Faq Article Edit History | ||
| In-Chat Video Calls | ||
| Live View Of Site Visitors | ||
| Manage Multiple Brands In One Account | ||
| Optional Classic Chat Mode | ||
| Peek (Live Screensharing) | ||
| Public/Internal Faq | ||
| Re:Amaze Ai Agent | ||
| Response Templates | ||
| Sms And Voice Channels | ||
| Social Media Channels | ||
| Staff Performance Reporting | ||
| Staff Shifts And Vacation Days | ||
| Status Page | ||
| Unlimited Email Inboxes | ||
| Website Integration | ||
| Workflow Automation (Macros) |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Chatwoot comes out ahead overall, though Re:amaze can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Chatwoot offers a free tier; Re:amaze does not currently list one.
Chatwoot scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
Chatwoot is open source. The feature comparison and dimension scores above cover the full breakdown.
