Detailed comparison across 10 dimensions
Winner: Rocket.Chat
Rocket.Chat clearly comes out ahead of Chatwoot on Staquest's weighted six-dimension score. Both offer a free tier.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Chatwoot Inc. | Rocket.Chat Technologies Corp. |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | MarketingDevelopment | MarketingDevelopment |
| Categories | customer-success | customer-successcollaboration |
| Website | Visit | Visit |
Rocket.Chat
freemium
| Feature | chatwoot | rocketchat |
|---|---|---|
| Live Chat | ||
| Audio & Video Messages | ||
| Channel Governance | ||
| Hierarchical Conversations | ||
| Launchpad Deployment | ||
| Localized Interface (64 Languages) | ||
| Meeting Notifications & Calendar Visibility | ||
| Message Formatting & Editing | ||
| Multimedia & File Sharing | ||
| One Workspace Per Organization | ||
| Read Receipts | ||
| Searchable Message History | ||
| Self-Managed Hosting | ||
| Threaded Discussions | ||
| Video Conferencing Integrations |
Showing 15 of 15 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Rocket.Chat comes out ahead overall, though Chatwoot can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Both Chatwoot and Rocket.Chat offer a free tier.
