Detailed comparison across 10 dimensions
Winner: Gainsight
Gainsight clearly comes out ahead of Churn360 on Staquest's weighted six-dimension score. Neither lists a free tier. Churn360's paid plans start at $399/mo.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Gainsight | Churn360 |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | MarketingData & AnalyticsHealthcareSaaS & Cloud | MarketingDevelopmentFinTechHealthcareSales & CRM |
| Categories | marketing-toolsanalytics | customer-successcrm |
| Website | Visit | Visit |
Gainsight
custom
flat
flat
| Feature | gainsight | churn360 |
|---|---|---|
| Advanced Integrations | ||
| 1-4 Customer Success Managers | ||
| Custom Workflows | ||
| 10,000 Emails Per Month | ||
| Customer Communities | ||
| 5-9 Customer Success Managers | ||
| Customer Education (Skilljar) | ||
| 50,000 Emails Per Month | ||
| Customer Success Management | ||
| Access To All Integrations | ||
| Dedicated Support | ||
| Manage Up To 2,000 Customers | ||
| Product Experience (Px) | ||
| Manage Up To 500 Customers | ||
| Visual Tagger For 25,000 Contacts | ||
| Visual Tagger For 5,000 Contacts |
Showing 16 of 16 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Gainsight comes out ahead overall, though Churn360 can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Gainsight scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
