Detailed comparison across 10 dimensions
Winner: Kustomer
Kustomer clearly comes out ahead of Churn360 on Staquest's weighted six-dimension score. Neither lists a free tier. Paid plans start at $89/mo for Kustomer and $399/mo for Churn360.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Kustomer | Churn360 |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopmentSales & CRM | MarketingDevelopmentFinTechHealthcareSales & CRM |
| Categories | customer-successcrm | customer-successcrm |
| Website | Visit | Visit |
Kustomer
per user
per user
flat
flat
| Feature | kustomer | churn360 |
|---|---|---|
| 100 Business Rules For Automation | ||
| 1-4 Customer Success Managers | ||
| Automatic Language Detection | ||
| 10,000 Emails Per Month | ||
| Conversation Timeline View With Full Customer History | ||
| 5-9 Customer Success Managers | ||
| Custom Objects To Relate Data To Customer Conversations | ||
| 50,000 Emails Per Month | ||
| Everything Included In The Enterprise Plan | ||
| Access To All Integrations | ||
| Extended Api Rate Limits | ||
| Manage Up To 2,000 Customers | ||
| Ip Range Restrictions | ||
| Manage Up To 500 Customers | ||
| Live Agent Auditing | ||
| Visual Tagger For 25,000 Contacts | ||
| Omnichannel Customer Conversations (Email, Chat, Facebook, Twitter, Voice, Text) | ||
| Visual Tagger For 5,000 Contacts | ||
| Real-Time Pulse Dashboard For Live Monitoring | ||
| Saml Single Sign-On (Sso) And Scim | ||
| Sandbox Access | ||
| Skill-Based Routing For Agents | ||
| Unlimited Collaboration Users | ||
| Workflow Templates, Multi-Step Workflows, And Time-Based/Scheduled Workflows |
Showing 24 of 24 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Kustomer comes out ahead overall, though Churn360 can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Kustomer's paid plans start at $89/mo and Churn360's start at $399/mo, so Kustomer is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Kustomer scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
