Detailed comparison across 10 dimensions
Winner: Zonka Feedback
Zonka Feedback clearly comes out ahead of Churn360 on Staquest's weighted six-dimension score. Neither lists a free tier. Paid plans start at $199/mo for Zonka Feedback and $399/mo for Churn360.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Zonka Feedback | Churn360 |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopmentAI & Machine Learning | MarketingDevelopmentFinTechHealthcareSales & CRM |
| Categories | customer-success | customer-successcrm |
| Website | Visit | Visit |
Zonka Feedback
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| Feature | zonka-feedback | churn360 |
|---|---|---|
| 20+ Premium Integrations | ||
| 1-4 Customer Success Managers | ||
| Advanced Targeting & User Segmentation | ||
| 10,000 Emails Per Month | ||
| Ai-Powered Themes, Entities & Sentiment Analysis | ||
| 5-9 Customer Success Managers | ||
| Case Management & Closed-Loop Workflows | ||
| 50,000 Emails Per Month | ||
| Case Management & Cx Automation | ||
| Access To All Integrations | ||
| Contact & User Journey Tracking | ||
| Manage Up To 2,000 Customers | ||
| Customizable & Multilingual Surveys | ||
| Manage Up To 500 Customers | ||
| Customizable Ai (Add/Edit Themes, Business Entities) | ||
| Visual Tagger For 25,000 Contacts | ||
| Cx Automation & Workflows | ||
| Visual Tagger For 5,000 Contacts | ||
| Granular Frontline & Location-Level Intelligence | ||
| Key Driver Identification | ||
| Location & Agent-Based Cx Management | ||
| Location, Agent & Entity Insights | ||
| Multi-Channel Surveys (Email, Sms, Whatsapp, Kiosks, Web, In-App, Offline) | ||
| Nps, Ces, Csat Impact Analysis | ||
| Nps, Csat & Ces Measurement | ||
| Online Reputation Management | ||
| Real-Time Alerts & Digest Emails | ||
| Real-Time Dashboards, Alerts & Digests | ||
| Unify Feedback From Surveys, Reviews, Tickets, Chats & Calls | ||
| “Ask Ai” Insights Assistant |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Zonka Feedback comes out ahead overall, though Churn360 can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Zonka Feedback's paid plans start at $199/mo and Churn360's start at $399/mo, so Zonka Feedback is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Zonka Feedback scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
