Detailed comparison across 10 dimensions
Supportbench and ChurnZero score closely across Staquest's six weighted dimensions, with no decisive overall winner. Neither lists a free tier. Supportbench's paid plans start at $40/mo.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Supportbench | ChurnZero, Inc. |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | MarketingDevelopmentHealthcare | MarketingDevelopmentHealthcare |
| Categories | customer-success | customer-success |
| Website | Visit | Visit |
per user
per user
custom
| Feature | supportbench | churnzero |
|---|---|---|
| Access To Managed Services | ||
| Automated Playbooks | ||
| Advanced Permission | ||
| Customer Success Ai | ||
| Csat / Nps / Ces Survey Engine | ||
| Digital Engagement Tools | ||
| Customer Healthscoring | ||
| Health Scores And Insights | ||
| Customer Self-Service Portal | ||
| Reporting And Analytics | ||
| Dedicated Success Manager | ||
| Default Personal Views | ||
| Email, Chat, Ai Bot, Apis And More | ||
| Enterprise Api | ||
| Free Onboarding And Training | ||
| Intelligent Support Ai | ||
| Internal And Customer Knowledge Base | ||
| Kpi Scorecards | ||
| Live Onboarding Training | ||
| Reporting Engine | ||
| Sandbox | ||
| Single Sign-On (Sso) | ||
| Ticketing System | ||
| Unlimited Custom Roles | ||
| White Labeling |
Showing 25 of 25 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
ChurnZero scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
