Detailed comparison across 10 dimensions
Winner: Salesforce Einstein
Salesforce Einstein clearly comes out ahead of Cognigy on Staquest's weighted six-dimension score. Salesforce Einstein has a free tier; Cognigy does not.
| Overview | ||
|---|---|---|
| Type | ai tool | hybrid |
| Company | Cognigy | Salesforce, Inc. |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopmentAI & Machine LearningSales & CRM | MarketingData & AnalyticsAI & Machine LearningSales & CRM |
| Categories | ai-customer-serviceai-chatbotcrm | ai-chatbotcrm |
| Website | Visit | Visit |
Salesforce Einstein
custom
freemium
per user
custom
| Feature | cognigy | salesforce-einstein |
|---|---|---|
| Ai Agent Studio | ||
| Advanced Predictive Models | ||
| Conversational Ai Platform | ||
| Agentforce Ai Agents | ||
| Custom Integrations | ||
| Basic Predictive Scoring | ||
| Dedicated Support And Slas | ||
| Custom Ai Model Training | ||
| Enterprise-Grade Security And Compliance | ||
| Einstein Activity Capture | ||
| Omnichannel Support | ||
| Einstein Conversation Insights | ||
| Einstein Forecasting | ||
| Einstein Lead Scoring (In Select Editions) | ||
| Foundational Automation Capabilities | ||
| Full Einstein Capabilities | ||
| Generative Ai Features | ||
| Revenue Intelligence |
Showing 18 of 18 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Salesforce Einstein comes out ahead overall, though Cognigy can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Salesforce Einstein offers a free tier; Cognigy does not currently list one.
