Detailed comparison across 10 dimensions
Winner: Confluence
Confluence clearly comes out ahead of Zendesk Guide on Staquest's weighted six-dimension score. Confluence has a free tier; Zendesk Guide does not. Paid plans start at $5.42/mo for Confluence and $55/mo for Zendesk Guide.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Atlassian | Zendesk |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopment | MarketingDevelopment |
| Categories | customer-successcollaboration | customer-success |
| Website | Visit | Visit |
Confluence
freemium
per user
per user
custom
per user
per user
per user
custom
| Feature | confluence | zendesk-guide |
|---|---|---|
| 24/7 Premium Support | ||
| Advanced Features | ||
| 9/5 Regional Support | ||
| Advanced Reporting And Analytics | ||
| 99.9% Uptime Sla | ||
| Advanced Workflow Capabilities | ||
| Access To Atlassian Marketplace Apps And Integrations | ||
| Ai-Powered Tools | ||
| Admin Key | ||
| Basic Reporting And Analytics | ||
| Advanced Analytics | ||
| Chat | ||
| Advanced Analytics, Scale, And Security For Enterprises | ||
| Community Forums | ||
| Advanced Permissions | ||
| Csat Surveys | ||
| Basic Templates | ||
| Customization Options | ||
| Community Support | ||
| Enhanced Security Measures | ||
| Free Guest Access | ||
| Messaging | ||
| Multiple Site Management | ||
| Multilingual Support | ||
| Rovo Search, Chat, And Agents | ||
| Social Messaging Channels | ||
| Unlimited Automation | ||
| Ticketing | ||
| Unlimited Pages And Spaces | ||
| Voice Support |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Confluence comes out ahead overall, though Zendesk Guide can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Confluence's paid plans start at $5.42/mo and Zendesk Guide's start at $55/mo, so Confluence is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Confluence offers a free tier; Zendesk Guide does not currently list one.
Confluence scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
