Detailed comparison across 10 dimensions
Winner: Discord
Discord clearly comes out ahead of Crisp on Staquest's weighted six-dimension score. Both offer a free tier. Paid plans start at $45/mo for Crisp and $2.99/mo for Discord.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Crisp IM SARL | Discord Inc. |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopment | DevelopmentMarketingDesign |
| Categories | customer-success | communication |
| Website | Visit | Visit |
Discord
freemium
per seat
per seat
freemium
flat
flat
| Feature | crisp | discord |
|---|---|---|
| Analytics | ||
| 2 Free Server Boosts Plus 30% Off Extra Boosts | ||
| Chat Sdks | ||
| Ability To Join Up To 200 Servers | ||
| Chat Triggers | ||
| Custom Profile Themes, Banners, And Animated Avatars | ||
| Contact Form | ||
| Custom Video Backgrounds | ||
| Custom Email Domain | ||
| Hd Video Streaming (Up To 4K And 60Fps) | ||
| Customer Data Management | ||
| Includes All Features From Nitro Basic | ||
| E-Commerce Integrations | ||
| Increased File Upload Limit (50 Mb) | ||
| Internal Search | ||
| Increased File Upload Limit (500 Mb) | ||
| Knowledge Base | ||
| Longer Messages (Up To 4,000 Characters) | ||
| Mobile Applications | ||
| Nitro Badge On Your Profile | ||
| Omnichannel Ai Chatbot | ||
| Use Custom Emojis And Stickers Anywhere | ||
| Omnichannel Inbox | ||
| Private Notes | ||
| Push Notifications | ||
| Shared Email Inbox | ||
| Shared Inbox | ||
| Shortcuts | ||
| Unlimited Data Retention | ||
| Website Chat Widget |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Discord comes out ahead overall, though Crisp can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Crisp's paid plans start at $45/mo and Discord's start at $2.99/mo, so Discord is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Both Crisp and Discord offer a free tier.
Discord scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
