Detailed comparison across 10 dimensions
Winner: Freshchat
Freshchat clearly comes out ahead of Crisp on Staquest's weighted six-dimension score. Both offer a free tier. Paid plans start at $45/mo for Crisp and $23/mo for Freshchat.
| Overview | ||
|---|---|---|
| Type | hybrid | saas tool |
| Company | Crisp IM SARL | Freshworks |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopment | DevelopmentMarketingAI & Machine Learning |
| Categories | customer-success | customer-successai-chatbot |
| Website | Visit | Visit |
Freshchat
freemium
per seat
per seat
freemium
per user
per user
per user
| Feature | crisp | freshchat |
|---|---|---|
| Analytics | ||
| Additional Security Features | ||
| Chat Sdks | ||
| Advanced Analytics | ||
| Chat Triggers | ||
| Advanced Enterprise-Grade Tools | ||
| Contact Form | ||
| Auto-Assignment Rules | ||
| Custom Email Domain | ||
| Campaign Management | ||
| Customer Data Management | ||
| Chat Widget For Website And Mobile Apps | ||
| E-Commerce Integrations | ||
| Custom Dashboards | ||
| Internal Search | ||
| Effective Routing Mechanisms | ||
| Knowledge Base | ||
| Facebook Messenger | ||
| Mobile Applications | ||
| Freddy Ai Bot With 500 Free Sessions Per Month | ||
| Omnichannel Ai Chatbot | ||
| Multiple Sla Policies | ||
| Omnichannel Inbox | ||
| Real-Time Dashboards | ||
| Private Notes | ||
| Skills-Based Assignments | ||
| Push Notifications | ||
| Social Channels | ||
| Shared Email Inbox | ||
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Freshchat comes out ahead overall, though Crisp can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Crisp's paid plans start at $45/mo and Freshchat's start at $23/mo, so Freshchat is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Both Crisp and Freshchat offer a free tier.
Freshchat scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
