Detailed comparison across 10 dimensions
Crisp and Freshdesk score closely across Staquest's six weighted dimensions, with no decisive overall winner. Crisp has a free tier; Freshdesk does not. Paid plans start at $45/mo for Crisp and $19/mo for Freshdesk.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Crisp IM SARL | Freshworks Inc. |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopment | MarketingDevelopment |
| Categories | customer-success | customer-success |
| Website | Visit | Visit |
freemium
per seat
per seat
per user
per user
per user
| Feature | crisp | freshdesk |
|---|---|---|
| Analytics | ||
| Additional Security Features | ||
| Chat Sdks | ||
| Advanced Ticketing | ||
| Chat Triggers | ||
| Approval Workflows | ||
| Contact Form | ||
| Audit Logs | ||
| Custom Email Domain | ||
| Custom Objects | ||
| Customer Data Management | ||
| Custom Reporting | ||
| E-Commerce Integrations | ||
| Customer Portal | ||
| Internal Search | ||
| Customized Support Portals | ||
| Knowledge Base | ||
| Different Routing Mechanisms | ||
| Mobile Applications | ||
| Everything In Growth | ||
| Omnichannel Ai Chatbot | ||
| Everything In Pro | ||
| Omnichannel Inbox | ||
| Reports | ||
| Private Notes | ||
| Skills-Based Assignments | ||
| Push Notifications | ||
| Ticketing | ||
| Shared Email Inbox | ||
| Shared Inbox |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
Crisp's paid plans start at $45/mo and Freshdesk's start at $19/mo, so Freshdesk is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Crisp offers a free tier; Freshdesk does not currently list one.
Freshdesk scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
