Detailed comparison across 10 dimensions
Winner: Hiver
Hiver clearly comes out ahead of Crisp on Staquest's weighted six-dimension score. Both offer a free tier. Paid plans start at $24/mo for Hiver and $45/mo for Crisp.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Greytip Software Pvt. Ltd. | Crisp IM SARL |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopmentSales & CRM | MarketingDevelopment |
| Categories | customer-successcollaboration | customer-success |
| Website | Visit | Visit |
Hiver
per user
per user
custom
freemium
per seat
per seat
| Feature | hiver | crisp |
|---|---|---|
| Advanced Reporting And Dashboards | ||
| Analytics | ||
| Api Access | ||
| Chat Sdks | ||
| Automation Rules | ||
| Chat Triggers | ||
| Basic Reporting | ||
| Contact Form | ||
| Basic Shared Inbox | ||
| Custom Email Domain | ||
| Collision Detection | ||
| Customer Data Management | ||
| Csat Surveys | ||
| E-Commerce Integrations | ||
| Custom Roles And Permissions | ||
| Internal Search | ||
| Dedicated Account Management | ||
| Knowledge Base | ||
| Email Assignment | ||
| Mobile Applications | ||
| Email Collaboration | ||
| Omnichannel Ai Chatbot | ||
| Everything In Lite | ||
| Omnichannel Inbox | ||
| Everything In Pro | ||
| Private Notes | ||
| Integrations With Slack, Salesforce, Jira | ||
| Push Notifications | ||
| Limited Ticketing | ||
| Shared Email Inbox |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Hiver comes out ahead overall, though Crisp can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Hiver's paid plans start at $24/mo and Crisp's start at $45/mo, so Hiver is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Both Hiver and Crisp offer a free tier.
Hiver scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
