Detailed comparison across 10 dimensions
Winner: Crisp
Crisp clearly comes out ahead of Intercom on Staquest's weighted six-dimension score. Crisp has a free tier; Intercom does not. Paid plans start at $45/mo for Crisp and $29/mo for Intercom.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Crisp IM SARL | - |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | moderate |
| Integration | - | medium |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopment | MarketingDevelopmentSales & CRM |
| Categories | customer-success | communicationcrm |
| Website | Visit | Visit |
Crisp
freemium
per seat
per seat
per seat
per seat
per seat
usage based
| Feature | crisp | intercom |
|---|---|---|
| Analytics | ||
| Answers Email, Live Chat, Phone And More | ||
| Chat Sdks | ||
| Customizable Tone & Answer Length | ||
| Chat Triggers | ||
| Fin Ai Agent ($0.99 Per Outcome) | ||
| Contact Form | ||
| Hands Off To Agents In Preferred Inbox | ||
| Custom Email Domain | ||
| Hipaa Support | ||
| Customer Data Management | ||
| Includes 20 Free Lite Seats | ||
| E-Commerce Integrations | ||
| Includes 50 Free Lite Seats | ||
| Internal Search | ||
| Messenger | ||
| Knowledge Base | ||
| Multibrand Messenger / Help Center | ||
| Mobile Applications | ||
| Multiple Team Inboxes | ||
| Omnichannel Ai Chatbot | ||
| Pre-Built Reports | ||
| Omnichannel Inbox | ||
| Private And Multilingual Help Center | ||
| Private Notes | ||
| Public Help Center | ||
| Push Notifications | ||
| Round Robin Assignment | ||
| Shared Email Inbox | ||
| Service Level Agreements (Slas) |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Crisp comes out ahead overall, though Intercom can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Crisp's paid plans start at $45/mo and Intercom's start at $29/mo, so Intercom is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Crisp offers a free tier; Intercom does not currently list one.
Intercom scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
