Detailed comparison across 10 dimensions
Winner: Crisp
Crisp clearly comes out ahead of Kayako on Staquest's weighted six-dimension score. Crisp has a free tier; Kayako does not. Paid plans start at $45/mo for Crisp and $79/mo for Kayako.
| Overview | ||
|---|---|---|
| Type | hybrid | saas tool |
| Company | Crisp IM SARL | Kayako Ltd. |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopment | MarketingDevelopmentMedia & Entertainment |
| Categories | customer-success | social-mediacustomer-success |
| Website | Visit | Visit |
Crisp
freemium
per seat
per seat
per user
| Feature | crisp | kayako |
|---|---|---|
| Shared Inbox | ||
| Analytics | ||
| Help Center | ||
| Chat Sdks | ||
| Multi-Brand Messenger | ||
| Chat Triggers | ||
| Multilingual Chat Support | ||
| Contact Form | ||
| Reporting | ||
| Custom Email Domain | ||
| Ticketing | ||
| Customer Data Management | ||
| E-Commerce Integrations | ||
| Internal Search | ||
| Knowledge Base | ||
| Mobile Applications | ||
| Omnichannel Ai Chatbot | ||
| Omnichannel Inbox | ||
| Private Notes | ||
| Push Notifications | ||
| Shared Email Inbox | ||
| Shortcuts | ||
| Unlimited Data Retention | ||
| Website Chat Widget | ||
| Workflow Automation Builder |
Showing 25 of 25 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Crisp comes out ahead overall, though Kayako can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Crisp's paid plans start at $45/mo and Kayako's start at $79/mo, so Crisp is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Crisp offers a free tier; Kayako does not currently list one.
Crisp scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
