Detailed comparison across 10 dimensions
Winner: Crisp
Crisp clearly comes out ahead of LiveChat on Staquest's weighted six-dimension score. Crisp has a free tier; LiveChat does not. Paid plans start at $19/mo for LiveChat and $45/mo for Crisp.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | LiveChat Software S.A. | Crisp IM SARL |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopmentSales & CRM | MarketingDevelopment |
| Categories | customer-success | customer-success |
| Website | Visit | Visit |
Crisp
per user
per user
per user
freemium
per seat
per seat
| Feature | livechat | crisp |
|---|---|---|
| 1 Recurring Campaign | ||
| Analytics | ||
| 24/7/365 Support | ||
| Chat Sdks | ||
| 60-Day Chat History | ||
| Chat Triggers | ||
| Advanced Reporting | ||
| Contact Form | ||
| Agent Performance | ||
| Custom Email Domain | ||
| Basic Reporting | ||
| Customer Data Management | ||
| Basic Widget Customization | ||
| E-Commerce Integrations | ||
| Everything In Starter | ||
| Internal Search | ||
| Everything In Team | ||
| Knowledge Base | ||
| Full Widget Customization | ||
| Mobile Applications | ||
| On-Demand Reporting | ||
| Omnichannel Ai Chatbot | ||
| Sms And Apple Messages For Business | ||
| Omnichannel Inbox | ||
| Staffing Prediction | ||
| Private Notes | ||
| Text Intelligence | ||
| Push Notifications | ||
| Unlimited Campaigns | ||
| Shared Email Inbox |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Crisp comes out ahead overall, though LiveChat can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
LiveChat's paid plans start at $19/mo and Crisp's start at $45/mo, so LiveChat is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Crisp offers a free tier; LiveChat does not currently list one.
LiveChat scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
