Detailed comparison across 10 dimensions
Winner: Olark
Olark clearly comes out ahead of Crisp on Staquest's weighted six-dimension score. Both offer a free tier. Paid plans start at $29/mo for Olark and $45/mo for Crisp.
| Overview | ||
|---|---|---|
| Type | saas tool | hybrid |
| Company | Habla, Inc. | Crisp IM SARL |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopmentSaaS & Cloud | MarketingDevelopment |
| Categories | customer-success | customer-success |
| Website | Visit | Visit |
Olark
per seat
custom
freemium
per seat
per seat
| Feature | olark | crisp |
|---|---|---|
| Advanced Reporting | ||
| Analytics | ||
| Agent Groups | ||
| Chat Sdks | ||
| All Powerups Included | ||
| Chat Triggers | ||
| Basic Integrations | ||
| Contact Form | ||
| Built In Wcag 2.1 Aa Accessibility Certification | ||
| Custom Email Domain | ||
| Comprehensive Security | ||
| Customer Data Management | ||
| Custom Chat Routing | ||
| E-Commerce Integrations | ||
| Customizable Chatbox | ||
| Internal Search | ||
| Dedicated Account Manager | ||
| Knowledge Base | ||
| Email And Chat Support | ||
| Mobile Applications | ||
| Everything In Olark Standard | ||
| Omnichannel Ai Chatbot | ||
| First Priority In Our Support Queue | ||
| Omnichannel Inbox | ||
| Limited Features | ||
| Private Notes | ||
| Live Training | ||
| Push Notifications | ||
| Maximum Of 20 Chats Per Month | ||
| Shared Email Inbox |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Olark comes out ahead overall, though Crisp can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Olark's paid plans start at $29/mo and Crisp's start at $45/mo, so Olark is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Both Olark and Crisp offer a free tier.
Olark scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
