Detailed comparison across 10 dimensions
Winner: Tidio Lyro
Tidio Lyro clearly comes out ahead of Crisp on Staquest's weighted six-dimension score. Both offer a free tier. Paid plans start at $39/mo for Tidio Lyro and $45/mo for Crisp.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Tidio | Crisp IM SARL |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | DevelopmentMarketing | MarketingDevelopment |
| Categories | ai-chatbot | customer-success |
| Website | Visit | Visit |
Tidio Lyro
custom
freemium
usage based
flat
freemium
per seat
per seat
| Feature | tidio-lyro | crisp |
|---|---|---|
| 10,000+ Lyro Ai Conversations Included | ||
| Analytics | ||
| 5,000 Lyro Ai Conversations Included | ||
| Chat Sdks | ||
| 50 One-Time Lyro Ai Conversations | ||
| Chat Triggers | ||
| 50% Ai Resolution Guarantee | ||
| Contact Form | ||
| Autonomous Ai Agent | ||
| Custom Email Domain | ||
| Basic Chatbot Builder | ||
| Customer Data Management | ||
| Dedicated Success Manager | ||
| E-Commerce Integrations | ||
| Email Ticketing | ||
| Internal Search | ||
| Everything In Lower Tiers | ||
| Knowledge Base | ||
| Hipaa/Compliance Features | ||
| Mobile Applications | ||
| Knowledge Base Integration | ||
| Omnichannel Ai Chatbot | ||
| Live Chat | ||
| Omnichannel Inbox | ||
| Premium Support | ||
| Private Notes | ||
| Renewable Monthly Conversation Quota | ||
| Push Notifications | ||
| Social Media Integrations | ||
| Shared Email Inbox |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Tidio Lyro comes out ahead overall, though Crisp can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Tidio Lyro's paid plans start at $39/mo and Crisp's start at $45/mo, so Tidio Lyro is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Both Tidio Lyro and Crisp offer a free tier.
