Detailed comparison across 10 dimensions
Winner: Crisp
Crisp clearly comes out ahead of Zonka Feedback on Staquest's weighted six-dimension score. Crisp has a free tier; Zonka Feedback does not. Paid plans start at $45/mo for Crisp and $199/mo for Zonka Feedback.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Crisp IM SARL | Zonka Feedback |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopment | MarketingDevelopmentAI & Machine Learning |
| Categories | customer-success | customer-success |
| Website | Visit | Visit |
Crisp
freemium
per seat
per seat
flat
flat
| Feature | crisp | zonka-feedback |
|---|---|---|
| Analytics | ||
| 20+ Premium Integrations | ||
| Chat Sdks | ||
| Advanced Targeting & User Segmentation | ||
| Chat Triggers | ||
| Ai-Powered Themes, Entities & Sentiment Analysis | ||
| Contact Form | ||
| Case Management & Closed-Loop Workflows | ||
| Custom Email Domain | ||
| Case Management & Cx Automation | ||
| Customer Data Management | ||
| Contact & User Journey Tracking | ||
| E-Commerce Integrations | ||
| Customizable & Multilingual Surveys | ||
| Internal Search | ||
| Customizable Ai (Add/Edit Themes, Business Entities) | ||
| Knowledge Base | ||
| Cx Automation & Workflows | ||
| Mobile Applications | ||
| Granular Frontline & Location-Level Intelligence | ||
| Omnichannel Ai Chatbot | ||
| Key Driver Identification | ||
| Omnichannel Inbox | ||
| Location & Agent-Based Cx Management | ||
| Private Notes | ||
| Location, Agent & Entity Insights | ||
| Push Notifications | ||
| Multi-Channel Surveys (Email, Sms, Whatsapp, Kiosks, Web, In-App, Offline) | ||
| Shared Email Inbox | ||
| Nps, Ces, Csat Impact Analysis |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Crisp comes out ahead overall, though Zonka Feedback can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Crisp's paid plans start at $45/mo and Zonka Feedback's start at $199/mo, so Crisp is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Crisp offers a free tier; Zonka Feedback does not currently list one.
Crisp scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
