Detailed comparison across 10 dimensions
Winner: Customerio
Customer.io clearly comes out ahead of Drip on Staquest's weighted six-dimension score. Neither lists a free tier. Paid plans start at $39/mo for Drip and $100/mo for Customer.io.
| Overview | ||
|---|---|---|
| Type | hybrid | saas tool |
| Company | Drip | - |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | moderate |
| Integration | - | medium |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingData & AnalyticsE-CommerceFinTech | MarketingAI & Machine Learning |
| Categories | marketing-toolsmarketing-automation | marketing-toolsemail-marketing |
| Website | Visit | Visit |
Customerio
usage based
usage based
usage based
custom
| Feature | drip | customerio |
|---|---|---|
| Chat And Email Support | ||
| 1 Million Emails Per Month | ||
| Deep Behavior Based Customer Segmentation And Personalization | ||
| 10 Object Types | ||
| Dynamic Segments | ||
| 2 Object Types | ||
| Email Support | ||
| 5K Profiles | ||
| Free Migration | ||
| 90-Day Onboarding Support | ||
| In-App Insights And Guidance | ||
| Ai Agent With Core Execution Skills | ||
| Market Across Multiple Channels | ||
| Audit Logging & Data Governance | ||
| One Click Integrations | ||
| Basic Data Integrations | ||
| Onsite Campaigns | ||
| Custom Agent Limits + Execution Skills | ||
| Open Api Access | ||
| Custom Email Volume & Pricing | ||
| Personalized Onboarding | ||
| Custom Profile Volume & Pricing | ||
| Pre-Built Playbooks | ||
| Daily Routines (Scheduled Tasks) | ||
| Smart A/B Testing | ||
| Dedicated Customer Success Manager | ||
| Unlimited Email Sends | ||
| Dedicated Hardware | ||
| Unlimited Sub-Accounts | ||
| Dedicated Technical Implementation Specialist |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Customer.io comes out ahead overall, though Drip can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Drip's paid plans start at $39/mo and Customer.io's start at $100/mo, so Drip is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Drip scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
