Detailed comparison across 10 dimensions
Winner: Customer.io
Customer.io clearly comes out ahead of Ortto on Staquest's weighted six-dimension score. Neither lists a free tier. Paid plans start at $237/mo for Ortto and $100/mo for Customer.io.
| Overview | ||
|---|---|---|
| Type | hybrid | saas tool |
| Company | Ortto | - |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | moderate |
| Integration | - | medium |
| Trending | Stable | Stable |
| Industries | MarketingData & Analytics | MarketingAI & Machine Learning |
| Categories | marketing-toolsmarketing-automation | marketing-toolsemail-marketing |
| Website | Visit | Visit |
Customer.io
usage based
usage based
custom
usage based
usage based
custom
| Feature | ortto | customerio |
|---|---|---|
| 24/6 Support (Live Chat And Email) | ||
| 1 Million Emails Per Month | ||
| Activity Data Streaming | ||
| 10 Object Types | ||
| Advanced A/B Testing | ||
| 2 Object Types | ||
| Ai Suggestions | ||
| 5K Profiles | ||
| Aws & Google Cloud Integrations | ||
| 90-Day Onboarding Support | ||
| Branded Sender Id For Sms | ||
| Ai Agent With Core Execution Skills | ||
| Custom User Roles & Permissions | ||
| Audit Logging & Data Governance | ||
| Dedicated Email Ips | ||
| Basic Data Integrations | ||
| Dedicated Success Manager | ||
| Custom Agent Limits + Execution Skills | ||
| Drag And Drop Email Builder | ||
| Custom Email Volume & Pricing | ||
| Dynamic Content | ||
| Custom Profile Volume & Pricing | ||
| Email Deliverability Consultant | ||
| Daily Routines (Scheduled Tasks) | ||
| Everything From Professional Plus... | ||
| Dedicated Customer Success Manager | ||
| Everything From Starter Plus... | ||
| Dedicated Hardware | ||
| Form And Popup Builder | ||
| Dedicated Technical Implementation Specialist |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Customer.io comes out ahead overall, though Ortto can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Ortto's paid plans start at $237/mo and Customer.io's start at $100/mo, so Customer.io is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Customer.io scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
