Detailed comparison across 10 dimensions
Winner: Replyio
Reply.io clearly comes out ahead of Customer.io on Staquest's weighted six-dimension score. Reply.io has a free tier; Customer.io does not. Paid plans start at $100/mo for Customer.io and $59/mo for Reply.io.
| Overview | ||
|---|---|---|
| Type | saas tool | hybrid |
| Company | - | Reply.io |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | moderate | - |
| Integration | medium | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingAI & Machine Learning | MarketingHR & RecruitingAI & Machine LearningSales & CRM |
| Categories | marketing-toolsemail-marketing | email-marketing |
| Website | Visit | Visit |
Replyio
usage based
usage based
custom
freemium
per user
per user
flat
custom
| Feature | customerio | replyio |
|---|---|---|
| 1 Million Emails Per Month | ||
| 1,000 Data Credits Per Month | ||
| 10 Object Types | ||
| 10,000 Data Credits Per Month | ||
| 2 Object Types | ||
| 200 Data Credits | ||
| 5K Profiles | ||
| 5,000 Data Credits Per Month | ||
| 90-Day Onboarding Support | ||
| A/B Testing | ||
| Ai Agent With Core Execution Skills | ||
| Advanced Personalization Engine | ||
| Audit Logging & Data Governance | ||
| Agency Dashboard | ||
| Basic Data Integrations | ||
| Ai Sequence Generator | ||
| Custom Agent Limits + Execution Skills | ||
| Ai-Generated Replies | ||
| Custom Email Volume & Pricing | ||
| Automated Email Sequences | ||
| Custom Profile Volume & Pricing | ||
| Autonomous Ai Sdr Agent | ||
| Daily Routines (Scheduled Tasks) | ||
| Chrome Extension | ||
| Dedicated Customer Success Manager | ||
| Client Workspace Management | ||
| Dedicated Hardware | ||
| Cloud Calling | ||
| Dedicated Technical Implementation Specialist | ||
| Crm Integrations |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Reply.io comes out ahead overall, though Customer.io can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Customer.io's paid plans start at $100/mo and Reply.io's start at $59/mo, so Reply.io is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Reply.io offers a free tier; Customer.io does not currently list one.
