Detailed comparison across 10 dimensions
Winner: DevRev
DevRev clearly comes out ahead of Supportbench on Staquest's weighted six-dimension score. DevRev has a free tier; Supportbench does not. Paid plans start at $19.99/mo for DevRev and $40/mo for Supportbench.
| Overview | ||
|---|---|---|
| Type | ai tool | hybrid |
| Company | DevRev Inc. | Supportbench |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | MarketingDevelopment | MarketingDevelopmentHealthcare |
| Categories | customer-success | customer-success |
| Website | Visit | Visit |
DevRev
per user
custom
per user
per user
| Feature | devrev | supportbench |
|---|---|---|
| Access To Platform | ||
| Access To Managed Services | ||
| Advanced Support Requirements | ||
| Advanced Permission | ||
| Ai-Driven Support Deflection | ||
| Csat / Nps / Ces Survey Engine | ||
| Automation And Workflows | ||
| Customer Healthscoring | ||
| Basic Ticketing | ||
| Customer Self-Service Portal | ||
| Enterprise Scale And Flexibility | ||
| Dedicated Success Manager | ||
| Full-Featured Customer Support And Engagement Platform | ||
| Default Personal Views | ||
| Up To 10 Users | ||
| Email, Chat, Ai Bot, Apis And More | ||
| Enterprise Api | ||
| Free Onboarding And Training | ||
| Intelligent Support Ai | ||
| Internal And Customer Knowledge Base | ||
| Kpi Scorecards | ||
| Live Onboarding Training | ||
| Reporting Engine | ||
| Sandbox | ||
| Single Sign-On (Sso) | ||
| Ticketing System | ||
| Unlimited Custom Roles | ||
| White Labeling |
Showing 28 of 28 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, DevRev comes out ahead overall, though Supportbench can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
DevRev's paid plans start at $19.99/mo and Supportbench's start at $40/mo, so DevRev is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
DevRev offers a free tier; Supportbench does not currently list one.
DevRev scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
