Detailed comparison across 10 dimensions
Winner: Discourse
Discourse clearly comes out ahead of Papercups on Staquest's weighted six-dimension score. Both offer a free tier. Discourse's paid plans start at $20/mo.
| Overview | ||
|---|---|---|
| Type | saas tool | saas tool |
| Company | Civilized Discourse Construction Kit, Inc. | Papercups |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopmentEducation & EdTech | MarketingDevelopment |
| Categories | customer-success | customer-success |
| Website | Visit | Visit |
Discourse
freemium
flat
flat
custom
open source
| Feature | discourse | papercups |
|---|---|---|
| 15+ Plugins (Discourseconnect, Chat Integration, Solved, Github, Etc.) | ||
| Custom Chat Widget | ||
| 20+ Plugins (Data Explorer, Automation, Oauth2, Openid Connect, Policy, Etc.) | ||
| Github Integration | ||
| 50+ Plugins (Code Review, Saved Search, Topic Tooltips, Saml Authentication) | ||
| Gmail Integration | ||
| Everything On Business | ||
| Mattermost Integration | ||
| Everything On Free | ||
| Self-Hosted | ||
| Everything On Pro | ||
| Slack Integration | ||
| Everything On Starter | ||
| Sms Integration | ||
| Expert Design & Development Services | ||
| Free Domain (Your-Community.Discourse.Group) | ||
| Migration Services | ||
| Social Logins (Facebook, Google, Github, Apple) |
Showing 18 of 18 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Discourse comes out ahead overall, though Papercups can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Both Discourse and Papercups offer a free tier.
Discourse scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
