Detailed comparison across 10 dimensions
Winner: Discourse
Discourse clearly comes out ahead of Zammad on Staquest's weighted six-dimension score. Discourse has a free tier; Zammad does not. Paid plans start at $20/mo for Discourse and $9/mo for Zammad.
| Overview | ||
|---|---|---|
| Type | saas tool | saas tool |
| Company | Civilized Discourse Construction Kit, Inc. | Zammad GmbH |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopmentEducation & EdTech | MarketingDevelopment |
| Categories | customer-success | customer-success |
| Website | Visit | Visit |
Discourse
freemium
flat
flat
custom
per user
per user
per user
| Feature | discourse | zammad |
|---|---|---|
| 15+ Plugins (Discourseconnect, Chat Integration, Solved, Github, Etc.) | ||
| All Professional V2 Features | ||
| 20+ Plugins (Data Explorer, Automation, Oauth2, Openid Connect, Policy, Etc.) | ||
| All Starter V2 Features | ||
| 50+ Plugins (Code Review, Saved Search, Topic Tooltips, Saml Authentication) | ||
| Branding | ||
| Everything On Business | ||
| Business Hours | ||
| Everything On Free | ||
| Chat | ||
| Everything On Pro | ||
| Core Workflows | ||
| Everything On Starter | ||
| Deeper Reporting Possibilities (With Elasticsearch Access Via Grafana) | ||
| Expert Design & Development Services | ||
| Device Management | ||
| Free Domain (Your-Community.Discourse.Group) | ||
| Email (Unlimited Addresses) | ||
| Migration Services | ||
| Social Logins (Facebook, Google, Github, Apple) | ||
| Individual Fields | ||
| Individual Roles | ||
| Integration With Gitlab And Github | ||
| Iso27001 Certified | ||
| Knowledge Base (Multilingual) | ||
| Knowledge Base (Single Language) | ||
| Macros | ||
| Mentions / Watch | ||
| Phone Support (8X5, Cet) |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Discourse comes out ahead overall, though Zammad can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Discourse's paid plans start at $20/mo and Zammad's start at $9/mo, so Zammad is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Discourse offers a free tier; Zammad does not currently list one.
