Detailed comparison across 10 dimensions
Winner: Zoho Desk Zia
Zoho Desk Zia clearly comes out ahead of Dixa on Staquest's weighted six-dimension score. Zoho Desk Zia has a free tier; Dixa does not. Dixa's paid plans start at $89/mo.
| Overview | ||
|---|---|---|
| Type | saas tool | hybrid |
| Company | Zoho Corporation | Dixa ApS |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | DevelopmentMarketing | MarketingDevelopment |
| Categories | ai-chatbot | customer-success |
| Website | Visit | Visit |
Zoho Desk Zia
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| Feature | zoho-desk-zia | dixa |
|---|---|---|
| Ai For Live Chat | ||
| 3Rd-Party Ai Integrations | ||
| Answer Bot | ||
| @Mentions & Linking Conversations | ||
| Auto-Tagging | ||
| Advanced Ai Intent Detection | ||
| Guided Conversations | ||
| Agents | ||
| Sentiment Analysis | ||
| Ai Advanced Automations | ||
| Ticket Field Predictions | ||
| Ai Advanced Insights | ||
| Zia Ai Assistant | ||
| Ai Custom User Roles | ||
| Ai Intent Detection | ||
| Ai Macros | ||
| Ai Standard | ||
| All Channels (Phone, Email, Chat, Social) | ||
| Business Hours | ||
| Enterprise Api Limits | ||
| Everything In Growth | ||
| Everything In Ultimate | ||
| External Knowledge Base | ||
| Knowledge Ai | ||
| Knowledge-Centered Service | ||
| Language Detection | ||
| Multiple Organizations | ||
| Native Integrations | ||
| Outbound Email Templates | ||
| Queue & Claim Restrictions |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Zoho Desk Zia comes out ahead overall, though Dixa can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Zoho Desk Zia offers a free tier; Dixa does not currently list one.
Zoho Desk Zia scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
