Detailed comparison across 10 dimensions
Winner: osTicket
osTicket clearly comes out ahead of Fider on Staquest's weighted six-dimension score. Both offer a free tier. Paid plans start at $25/mo for Fider and $12/mo for osTicket.
| Overview | ||
|---|---|---|
| Type | saas tool | saas tool |
| Company | Fider | Enhancesoft |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | MarketingDevelopment | MarketingDevelopment |
| Categories | customer-success | customer-success |
| Website | Visit | Visit |
osTicket
freemium
open source
per user
custom
| Feature | fider | osticket |
|---|---|---|
| Content Moderation | ||
| Community Support | ||
| Customization Options | ||
| Customized Solutions | ||
| Integration Capabilities | ||
| Daily Backups | ||
| Multiple Languages | ||
| Dedicated Training | ||
| Unlimited Discussion | ||
| Email & Phone Ongoing Support | ||
| Unlimited Feedback | ||
| Email Integration | ||
| Unlimited Feedback Items | ||
| Free Walk-Through Session | ||
| Unlimited Members | ||
| Guaranteed Uptime | ||
| Unlimited Users | ||
| Managed Upgrades & Maintenance | ||
| Unlimited Voting | ||
| No Installation Required | ||
| Rock-Solid Infrastructure |
Showing 21 of 21 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, osTicket comes out ahead overall, though Fider can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Fider's paid plans start at $25/mo and osTicket's start at $12/mo, so osTicket is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Both Fider and osTicket offer a free tier.
osTicket scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
