Detailed comparison across 10 dimensions
Fider and Zammad score closely across Staquest's six weighted dimensions, with no decisive overall winner. Fider has a free tier; Zammad does not. Paid plans start at $25/mo for Fider and $9/mo for Zammad.
| Overview | ||
|---|---|---|
| Type | saas tool | saas tool |
| Company | Fider | Zammad GmbH |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | MarketingDevelopment | MarketingDevelopment |
| Categories | customer-success | customer-success |
| Website | Visit | Visit |
freemium
per user
per user
per user
| Feature | fider | zammad |
|---|---|---|
| Content Moderation | ||
| All Professional V2 Features | ||
| Customization Options | ||
| All Starter V2 Features | ||
| Integration Capabilities | ||
| Branding | ||
| Multiple Languages | ||
| Business Hours | ||
| Unlimited Discussion | ||
| Chat | ||
| Unlimited Feedback | ||
| Core Workflows | ||
| Unlimited Feedback Items | ||
| Deeper Reporting Possibilities (With Elasticsearch Access Via Grafana) | ||
| Unlimited Members | ||
| Device Management | ||
| Unlimited Users | ||
| Email (Unlimited Addresses) | ||
| Unlimited Voting | ||
| Individual Fields | ||
| Individual Roles | ||
| Integration With Gitlab And Github | ||
| Iso27001 Certified | ||
| Knowledge Base (Multilingual) | ||
| Knowledge Base (Single Language) | ||
| Macros | ||
| Mentions / Watch | ||
| Phone Support (8X5, Cet) | ||
| Service Level Agreements (Slas) |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
Fider's paid plans start at $25/mo and Zammad's start at $9/mo, so Zammad is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Fider offers a free tier; Zammad does not currently list one.
Zammad scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
