Detailed comparison across 10 dimensions
Winner: Jira Service Management
Jira Service Management clearly comes out ahead of FireHydrant on Staquest's weighted six-dimension score. Both offer a free tier. Paid plans start at $800/mo for FireHydrant and $23.80/mo for Jira Service Management.
| Overview | ||
|---|---|---|
| Type | saas tool | hybrid |
| Company | FireHydrant | Atlassian |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | DevelopmentSaaS & Cloud | Development |
| Categories | devops | devopscustomer-successobservability-apm |
| Website | Visit | Visit |
Jira Service Management
freemium
flat
custom
freemium
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| Feature | firehydrant | jira-service-management |
|---|---|---|
| 1 Public Status Page | ||
| 24/7 Enterprise-Grade Support | ||
| 1 Retrospective Template | ||
| 24/7 Premium Support | ||
| 10 Custom Fields | ||
| 9/5 Regional Support | ||
| 2 Runbooks | ||
| Advanced Admin Controls, Security, And Governance | ||
| 3 Integrations | ||
| Advanced Alert Integrations, Incident Investigation, And Real-Time Monitoring | ||
| 5 Integrations | ||
| Advanced Asset, Incident, Problem, Change, And Configuration Management | ||
| Alert Grouping | ||
| Ai-Powered Virtual Service Agent | ||
| Audit Logs | ||
| Alerts And On-Call Schedules | ||
| Data Exports | ||
| Cross-Product Insights With Atlassian Analytics And Data Lake | ||
| Dedicated Customer Success Manager And Solutions Engineer | ||
| Custom Branding (Company Url) | ||
| Everything In Pro | ||
| Deployment Gating With Ci/Cd Tools | ||
| Firehydrant Ai | ||
| Embedded Knowledge Base | ||
| Incident Analytics | ||
| Enterprise-Grade Identity And Access Management (Atlassian Guard Included) | ||
| Incident Management | ||
| Everything In Free | ||
| Live Call Routing | ||
| Everything In Premium |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Jira Service Management comes out ahead overall, though FireHydrant can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
FireHydrant's paid plans start at $800/mo and Jira Service Management's start at $23.80/mo, so Jira Service Management is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Both FireHydrant and Jira Service Management offer a free tier.
Jira Service Management scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
