Detailed comparison across 10 dimensions
Winner: ServiceNow Incident Management
ServiceNow Incident Management clearly comes out ahead of FireHydrant on Staquest's weighted six-dimension score. FireHydrant has a free tier; ServiceNow Incident Management does not. FireHydrant's paid plans start at $800/mo.
| Overview | ||
|---|---|---|
| Type | hybrid | saas tool |
| Company | ServiceNow | FireHydrant |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | Development | DevelopmentSaaS & Cloud |
| Categories | devops | devops |
| Website | Visit | Visit |
ServiceNow Incident Management
custom
custom
custom
freemium
flat
custom
| Feature | servicenow-incident-management | firehydrant |
|---|---|---|
| Incident Management | ||
| Change Management | ||
| 1 Public Status Page | ||
| Cost Management | ||
| 1 Retrospective Template | ||
| Digital Product Release | ||
| 10 Custom Fields | ||
| Everything In Itsm Pro | ||
| 2 Runbooks | ||
| Everything In Itsm Standard | ||
| 3 Integrations | ||
| Itsm Enterprise Plus | ||
| 5 Integrations | ||
| Platform Analytics Advanced | ||
| Alert Grouping | ||
| Predictive Intelligence | ||
| Audit Logs | ||
| Problem Management | ||
| Data Exports | ||
| Process Mining | ||
| Dedicated Customer Success Manager And Solutions Engineer | ||
| Virtual Agent | ||
| Everything In Pro | ||
| Workforce Optimization | ||
| Firehydrant Ai | ||
| Incident Analytics | ||
| Live Call Routing | ||
| Multiple Organizations | ||
| Notifications Via Sms, Voice, Push, Slack, Teams, Email | ||
| On-Call Scheduling |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, ServiceNow Incident Management comes out ahead overall, though FireHydrant can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
FireHydrant offers a free tier; ServiceNow Incident Management does not currently list one.
ServiceNow Incident Management scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
