Detailed comparison across 10 dimensions
Winner: Forethought
Forethought clearly comes out ahead of Freshdesk Freddy AI on Staquest's weighted six-dimension score. Neither lists a free tier. Freshdesk Freddy AI's paid plans start at $29/mo.
| Overview | ||
|---|---|---|
| Type | ai tool | ai tool |
| Company | Freshworks | Forethought |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | AI & Machine Learning | MarketingAI & Machine Learning |
| Categories | ai-customer-service | ai-customer-service |
| Website | Visit | Visit |
Forethought
per user
usage based
custom
custom
custom
| Feature | freshdesk-freddy | forethought |
|---|---|---|
| Access To Freddy Insights (Beta) | ||
| Advanced Security And Compliance | ||
| Ai Agent Studio | ||
| Advanced Support | ||
| Automated Chat Or Email Responses | ||
| Advanced Ticket Insights | ||
| Intent Detection | ||
| Ai Agent For Chat | ||
| Live Translation | ||
| Ai Conversation Insights | ||
| Reply Suggestions | ||
| Ai Qa | ||
| Resolution Assistant | ||
| Autoflow Gap Detection And Generation | ||
| Self-Service Answers | ||
| Autoflows | ||
| Summarization Assistant | ||
| Csat Collection | ||
| Tone Refinement | ||
| Custom Actions | ||
| Custom Ticket Triage Models | ||
| Everything In Basic | ||
| Everything In Professional | ||
| Forethought Api Access | ||
| Knowledge Base Gap Detection And Article Creation | ||
| Multilingual Support | ||
| Omnichannel Support (Email, Voice, Mobile, And Solve Api) | ||
| Ready-To-Use Ticket Triage Models |
Showing 28 of 28 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Forethought comes out ahead overall, though Freshdesk Freddy AI can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Forethought scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
