Detailed comparison across 10 dimensions
Winner: Formbricks
Formbricks clearly comes out ahead of osTicket on Staquest's weighted six-dimension score. Both offer a free tier. osTicket's paid plans start at $12/mo.
| Overview | ||
|---|---|---|
| Type | saas tool | saas tool |
| Company | Formbricks GmbH | Enhancesoft |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopment | MarketingDevelopment |
| Categories | customer-success | customer-success |
| Website | Visit | Visit |
Formbricks
open source
custom
open source
per user
custom
| Feature | formbricks | osticket |
|---|---|---|
| All Integrations | ||
| Community Support | ||
| All Question Types | ||
| Customized Solutions | ||
| Attribute-Based Segmentation | ||
| Daily Backups | ||
| Conditional Logic | ||
| Dedicated Training | ||
| Contact & Segment Management | ||
| Email & Phone Ongoing Support | ||
| Custom Webhooks | ||
| Email Integration | ||
| Email Follow-Ups | ||
| Free Walk-Through Session | ||
| Everything In Free | ||
| Guaranteed Uptime | ||
| File Uploads | ||
| Managed Upgrades & Maintenance | ||
| Hidden Fields | ||
| No Installation Required | ||
| Hide Formbricks Branding | ||
| Rock-Solid Infrastructure | ||
| Hosted In Frankfurt | ||
| In-Product Surveys | ||
| Ios & Android Sdks | ||
| Link-Based Surveys | ||
| Multi-Language Surveys | ||
| Multi-Media Backgrounds | ||
| Partial Responses | ||
| Recall Information |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Formbricks comes out ahead overall, though osTicket can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Both Formbricks and osTicket offer a free tier.
Formbricks scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
