Detailed comparison across 10 dimensions
Winner: Formbricks
Formbricks clearly comes out ahead of Zammad on Staquest's weighted six-dimension score. Formbricks has a free tier; Zammad does not. Zammad's paid plans start at $9/mo.
| Overview | ||
|---|---|---|
| Type | saas tool | saas tool |
| Company | Formbricks GmbH | Zammad GmbH |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopment | MarketingDevelopment |
| Categories | customer-success | customer-success |
| Website | Visit | Visit |
Formbricks
open source
custom
per user
per user
per user
| Feature | formbricks | zammad |
|---|---|---|
| All Integrations | ||
| All Professional V2 Features | ||
| All Question Types | ||
| All Starter V2 Features | ||
| Attribute-Based Segmentation | ||
| Branding | ||
| Conditional Logic | ||
| Business Hours | ||
| Contact & Segment Management | ||
| Chat | ||
| Custom Webhooks | ||
| Core Workflows | ||
| Email Follow-Ups | ||
| Deeper Reporting Possibilities (With Elasticsearch Access Via Grafana) | ||
| Everything In Free | ||
| Device Management | ||
| File Uploads | ||
| Email (Unlimited Addresses) | ||
| Hidden Fields | ||
| Hide Formbricks Branding | ||
| Individual Fields | ||
| Hosted In Frankfurt | ||
| Individual Roles | ||
| In-Product Surveys | ||
| Integration With Gitlab And Github | ||
| Ios & Android Sdks | ||
| Iso27001 Certified | ||
| Link-Based Surveys | ||
| Knowledge Base (Multilingual) |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Formbricks comes out ahead overall, though Zammad can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Formbricks offers a free tier; Zammad does not currently list one.
Formbricks scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
