Detailed comparison across 10 dimensions
Winner: Formbricks
Formbricks clearly comes out ahead of Zonka Feedback on Staquest's weighted six-dimension score. Formbricks has a free tier; Zonka Feedback does not. Zonka Feedback's paid plans start at $199/mo.
| Overview | ||
|---|---|---|
| Type | hybrid | saas tool |
| Company | Zonka Feedback | Formbricks GmbH |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | MarketingDevelopmentAI & Machine Learning | MarketingDevelopment |
| Categories | customer-success | customer-success |
| Website | Visit | Visit |
Formbricks
flat
flat
open source
custom
| Feature | zonka-feedback | formbricks |
|---|---|---|
| 20+ Premium Integrations | ||
| All Integrations | ||
| Advanced Targeting & User Segmentation | ||
| All Question Types | ||
| Ai-Powered Themes, Entities & Sentiment Analysis | ||
| Attribute-Based Segmentation | ||
| Case Management & Closed-Loop Workflows | ||
| Conditional Logic | ||
| Case Management & Cx Automation | ||
| Contact & Segment Management | ||
| Contact & User Journey Tracking | ||
| Custom Webhooks | ||
| Customizable & Multilingual Surveys | ||
| Email Follow-Ups | ||
| Customizable Ai (Add/Edit Themes, Business Entities) | ||
| Everything In Free | ||
| Cx Automation & Workflows | ||
| File Uploads | ||
| Granular Frontline & Location-Level Intelligence | ||
| Hidden Fields | ||
| Key Driver Identification | ||
| Hide Formbricks Branding | ||
| Location & Agent-Based Cx Management | ||
| Hosted In Frankfurt | ||
| Location, Agent & Entity Insights | ||
| In-Product Surveys | ||
| Multi-Channel Surveys (Email, Sms, Whatsapp, Kiosks, Web, In-App, Offline) | ||
| Ios & Android Sdks | ||
| Nps, Ces, Csat Impact Analysis | ||
| Link-Based Surveys |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Formbricks comes out ahead overall, though Zonka Feedback can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Formbricks offers a free tier; Zonka Feedback does not currently list one.
Formbricks is open source. The feature comparison and dimension scores above cover the full breakdown.
