Detailed comparison across 10 dimensions
Winner: Freshchat
Freshchat clearly comes out ahead of Freshdesk Customer Success on Staquest's weighted six-dimension score. Freshchat has a free tier; Freshdesk Customer Success does not. Freshchat's paid plans start at $23/mo.
| Overview | ||
|---|---|---|
| Type | saas tool | saas tool |
| Company | Freshworks Inc. | Freshworks |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | MarketingDevelopmentHealthcareSales & CRM | DevelopmentMarketingAI & Machine Learning |
| Categories | customer-success | customer-successai-chatbot |
| Website | Visit | Visit |
Freshchat
custom
freemium
per user
per user
per user
| Feature | freshdesk-customer-success | freshchat |
|---|---|---|
| Automated Workflows | ||
| Additional Security Features | ||
| Customer Health Scores | ||
| Advanced Analytics | ||
| Email Campaigns | ||
| Advanced Enterprise-Grade Tools | ||
| Goal And Task Management | ||
| Auto-Assignment Rules | ||
| Proactive Alerts | ||
| Campaign Management | ||
| Reporting And Analytics | ||
| Chat Widget For Website And Mobile Apps | ||
| Custom Dashboards | ||
| Effective Routing Mechanisms | ||
| Facebook Messenger | ||
| Freddy Ai Bot With 500 Free Sessions Per Month | ||
| Multiple Sla Policies | ||
| Real-Time Dashboards | ||
| Skills-Based Assignments | ||
| Social Channels | ||
Showing 21 of 21 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Freshchat comes out ahead overall, though Freshdesk Customer Success can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Freshchat offers a free tier; Freshdesk Customer Success does not currently list one.
