Detailed comparison across 10 dimensions
Winner: Freshchat
Freshchat clearly comes out ahead of Freshdesk Freddy AI on Staquest's weighted six-dimension score. Freshchat has a free tier; Freshdesk Freddy AI does not. Paid plans start at $29/mo for Freshdesk Freddy AI and $23/mo for Freshchat.
| Overview | ||
|---|---|---|
| Type | ai tool | saas tool |
| Company | Freshworks | Freshworks |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | AI & Machine Learning | DevelopmentMarketingAI & Machine Learning |
| Categories | ai-customer-service | customer-successai-chatbot |
| Website | Visit | Visit |
Freshchat
per user
usage based
freemium
per user
per user
per user
| Feature | freshdesk-freddy | freshchat |
|---|---|---|
| Access To Freddy Insights (Beta) | ||
| Additional Security Features | ||
| Ai Agent Studio | ||
| Advanced Analytics | ||
| Automated Chat Or Email Responses | ||
| Advanced Enterprise-Grade Tools | ||
| Intent Detection | ||
| Auto-Assignment Rules | ||
| Live Translation | ||
| Campaign Management | ||
| Reply Suggestions | ||
| Chat Widget For Website And Mobile Apps | ||
| Resolution Assistant | ||
| Custom Dashboards | ||
| Self-Service Answers | ||
| Effective Routing Mechanisms | ||
| Summarization Assistant | ||
| Facebook Messenger | ||
| Tone Refinement | ||
| Freddy Ai Bot With 500 Free Sessions Per Month | ||
| Multiple Sla Policies | ||
| Real-Time Dashboards | ||
| Skills-Based Assignments | ||
| Social Channels | ||
Showing 25 of 25 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Freshchat comes out ahead overall, though Freshdesk Freddy AI can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Freshdesk Freddy AI's paid plans start at $29/mo and Freshchat's start at $23/mo, so Freshchat is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Freshchat offers a free tier; Freshdesk Freddy AI does not currently list one.
Freshchat scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
