Detailed comparison across 10 dimensions
Winner: Freshsales
Freshsales clearly comes out ahead of Freshchat on Staquest's weighted six-dimension score. Both offer a free tier. Paid plans start at $18/mo for Freshsales and $23/mo for Freshchat.
| Overview | ||
|---|---|---|
| Type | hybrid | saas tool |
| Company | Freshworks | Freshworks |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | MarketingData & AnalyticsAI & Machine LearningSales & CRM | DevelopmentMarketingAI & Machine Learning |
| Categories | crm | customer-successai-chatbot |
| Website | Visit | Visit |
Freshsales
freemium
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per user
per user
freemium
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| Feature | freshsales | freshchat |
|---|---|---|
| 24X5 Support | ||
| Additional Security Features | ||
| Ai-Based Forecasting Insights | ||
| Advanced Analytics | ||
| Ai-Powered Contact Scoring | ||
| Advanced Enterprise-Grade Tools | ||
| Audit Logs | ||
| Auto-Assignment Rules | ||
| Built-In Phone | ||
| Campaign Management | ||
| Contact And Account Management | ||
| Chat Widget For Website And Mobile Apps | ||
| Custom Modules | ||
| Custom Dashboards | ||
| Custom Reports | ||
| Effective Routing Mechanisms | ||
| Dedicated Account Management | ||
| Facebook Messenger | ||
| Freddy Ai Bot With 500 Free Sessions Per Month | ||
| Everything In Free | ||
| Multiple Sla Policies | ||
| Everything In Growth | ||
| Real-Time Dashboards | ||
| Everything In Pro | ||
| Skills-Based Assignments | ||
| Mobile App | ||
| Social Channels | ||
| Multiple Sales Pipelines | ||
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Freshsales comes out ahead overall, though Freshchat can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Freshsales's paid plans start at $18/mo and Freshchat's start at $23/mo, so Freshsales is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Both Freshsales and Freshchat offer a free tier.
Freshsales scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
