Detailed comparison across 10 dimensions
Winner: Freshchat
Freshchat clearly comes out ahead of LiveAgent on Staquest's weighted six-dimension score. Freshchat has a free tier; LiveAgent does not. Paid plans start at $23/mo for Freshchat and $15/mo for LiveAgent.
| Overview | ||
|---|---|---|
| Type | saas tool | saas tool |
| Company | Freshworks | Quality Unit, s.r.o. |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | DevelopmentMarketingAI & Machine Learning | MarketingDevelopment |
| Categories | customer-successai-chatbot | customer-success |
| Website | Visit | Visit |
Freshchat
freemium
per user
per user
per user
per user
per user
per user
per user
| Feature | freshchat | liveagent |
|---|---|---|
| Additional Security Features | ||
| Agent Ratings | ||
| Advanced Analytics | ||
| Ai Answer Assistant | ||
| Advanced Enterprise-Grade Tools | ||
| Ai Chatbot | ||
| Auto-Assignment Rules | ||
| Almost Unlimited | ||
| Campaign Management | ||
| Assisted Channels Integration | ||
| Chat Widget For Website And Mobile Apps | ||
| Audit Log | ||
| Custom Dashboards | ||
| Automation Rules | ||
| Effective Routing Mechanisms | ||
| Branding | ||
| Facebook Messenger | ||
| Call Center & Ivr | ||
| Freddy Ai Bot With 500 Free Sessions Per Month | ||
| Contact Forms | ||
| Multiple Sla Policies | ||
| Custom Roles | ||
| Real-Time Dashboards | ||
| Customer Portal | ||
| Skills-Based Assignments | ||
| Dedicated Account Manager | ||
| Social Channels | ||
| Everything In Large Plan | ||
| Everything In Medium Plan |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Freshchat comes out ahead overall, though LiveAgent can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Freshchat's paid plans start at $23/mo and LiveAgent's start at $15/mo, so LiveAgent is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Freshchat offers a free tier; LiveAgent does not currently list one.
LiveAgent scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
