Detailed comparison across 10 dimensions
Freshchat and Olark score closely across Staquest's six weighted dimensions, with no decisive overall winner. Both offer a free tier. Paid plans start at $23/mo for Freshchat and $29/mo for Olark.
| Overview | ||
|---|---|---|
| Type | saas tool | saas tool |
| Company | Freshworks | Habla, Inc. |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | DevelopmentMarketingAI & Machine Learning | MarketingDevelopmentSaaS & Cloud |
| Categories | customer-successai-chatbot | customer-success |
| Website | Visit | Visit |
freemium
per user
per user
per user
per seat
custom
| Feature | freshchat | olark |
|---|---|---|
| Additional Security Features | ||
| Advanced Reporting | ||
| Advanced Analytics | ||
| Agent Groups | ||
| Advanced Enterprise-Grade Tools | ||
| All Powerups Included | ||
| Auto-Assignment Rules | ||
| Basic Integrations | ||
| Campaign Management | ||
| Built In Wcag 2.1 Aa Accessibility Certification | ||
| Chat Widget For Website And Mobile Apps | ||
| Comprehensive Security | ||
| Custom Dashboards | ||
| Custom Chat Routing | ||
| Effective Routing Mechanisms | ||
| Customizable Chatbox | ||
| Facebook Messenger | ||
| Dedicated Account Manager | ||
| Freddy Ai Bot With 500 Free Sessions Per Month | ||
| Email And Chat Support | ||
| Multiple Sla Policies | ||
| Everything In Olark Standard | ||
| Real-Time Dashboards | ||
| First Priority In Our Support Queue | ||
| Skills-Based Assignments | ||
| Limited Features | ||
| Social Channels | ||
| Live Training | ||
| Maximum Of 20 Chats Per Month |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
Freshchat's paid plans start at $23/mo and Olark's start at $29/mo, so Freshchat is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Both Freshchat and Olark offer a free tier.
Freshchat scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
