Detailed comparison across 10 dimensions
Freshchat and Tawk.to score closely across Staquest's six weighted dimensions, with no decisive overall winner. Both offer a free tier. Freshchat's paid plans start at $23/mo.
| Overview | ||
|---|---|---|
| Type | saas tool | saas tool |
| Company | Freshworks | tawk.to |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | DevelopmentMarketingAI & Machine Learning | DevelopmentMarketingAI & Machine Learning |
| Categories | customer-successai-chatbot | customer-successai-chatbot |
| Website | Visit | Visit |
freemium
per user
per user
per user
freemium
| Feature | freshchat | tawkto |
|---|---|---|
| Additional Security Features | ||
| 1880+ Emoji | ||
| Advanced Analytics | ||
| 45+ Languages | ||
| Advanced Enterprise-Grade Tools | ||
| Agent > Agent Messaging | ||
| Auto-Assignment Rules | ||
| Agent Alerts | ||
| Campaign Management | ||
| Aliases | ||
| Chat Widget For Website And Mobile Apps | ||
| Attention Bubble | ||
| Custom Dashboards | ||
| Automated Translation (Beta) | ||
| Effective Routing Mechanisms | ||
| Ban/Unban Visitors | ||
| Facebook Messenger | ||
| Chat Pages | ||
| Freddy Ai Bot With 500 Free Sessions Per Month | ||
| Crm | ||
| Multiple Sla Policies | ||
| Custom Tabs | ||
| Real-Time Dashboards | ||
| Departments | ||
| Skills-Based Assignments | ||
| Desktop Notifications | ||
| Social Channels | ||
| Detailed Reporting | ||
| Domain Restriction |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
Both Freshchat and Tawk.to offer a free tier.
