Detailed comparison across 10 dimensions
Winner: Freshchat
Freshchat clearly comes out ahead of Zendesk on Staquest's weighted six-dimension score. Freshchat has a free tier; Zendesk does not. Paid plans start at $23/mo for Freshchat and $25/mo for Zendesk.
| Overview | ||
|---|---|---|
| Type | saas tool | saas tool |
| Company | Freshworks | - |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | moderate |
| Integration | - | medium |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | DevelopmentMarketingAI & Machine Learning | MarketingSales & CRMAI & Machine Learning |
| Categories | customer-successai-chatbot | communicationai-customer-serviceai-chatbotcrm |
| Website | Visit | Visit |
Freshchat
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| Feature | freshchat | zendesk |
|---|---|---|
| Additional Security Features | ||
| 1,000+ Apps And Integrations | ||
| Advanced Analytics | ||
| 1,000+ Integrations | ||
| Advanced Enterprise-Grade Tools | ||
| Advanced Data Protection | ||
| Auto-Assignment Rules | ||
| Advanced Sandbox Capabilities | ||
| Campaign Management | ||
| Audit Logs | ||
| Chat Widget For Website And Mobile Apps | ||
| Basic Automation | ||
| Custom Dashboards | ||
| Business Hours | ||
| Effective Routing Mechanisms | ||
| Community Forums | ||
| Facebook Messenger | ||
| Contextual Workspaces | ||
| Freddy Ai Bot With 500 Free Sessions Per Month | ||
| Custom Agent Roles | ||
| Multiple Sla Policies | ||
| Custom Agent Roles And Permissions | ||
| Real-Time Dashboards | ||
| Custom Reporting And Real-Time Analytics | ||
| Skills-Based Assignments | ||
| Customer Satisfaction Surveys (Csat) | ||
| Social Channels | ||
| Customizable Performance And Scale | ||
| Data Location Options |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Freshchat comes out ahead overall, though Zendesk can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Freshchat's paid plans start at $23/mo and Zendesk's start at $25/mo, so Freshchat is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Freshchat offers a free tier; Zendesk does not currently list one.
