Detailed comparison across 10 dimensions
Winner: HubSpot Customer Feedback
HubSpot Customer Feedback clearly comes out ahead of Freshdesk Customer Success on Staquest's weighted six-dimension score. HubSpot Customer Feedback has a free tier; Freshdesk Customer Success does not. HubSpot Customer Feedback's paid plans start at $15/mo.
| Overview | ||
|---|---|---|
| Type | saas tool | saas tool |
| Company | Freshworks Inc. | HubSpot |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | MarketingDevelopmentHealthcareSales & CRM | MarketingDevelopmentSales & CRM |
| Categories | customer-success | customer-successcrm |
| Website | Visit | Visit |
HubSpot Customer Feedback
custom
per user
per user
custom
| Feature | freshdesk-customer-success | hubspot-customer-feedback |
|---|---|---|
| Automated Workflows | ||
| Advanced Permissions | ||
| Customer Health Scores | ||
| Automation | ||
| Email Campaigns | ||
| Basic Reporting | ||
| Goal And Task Management | ||
| Conversation Routing | ||
| Proactive Alerts | ||
| Custom Reporting | ||
| Reporting And Analytics | ||
| Customer Feedback Surveys (Nps, Csat, Ces) | ||
| Email Templates | ||
| Everything In Free | ||
| Everything In Professional | ||
| Everything In Starter | ||
| Knowledge Base | ||
| Live Chat | ||
| Meeting Scheduling | ||
| Playbooks | ||
| Service Analytics | ||
| Shared Inbox | ||
| Sla Management | ||
| Ticketing |
Showing 24 of 24 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, HubSpot Customer Feedback comes out ahead overall, though Freshdesk Customer Success can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
HubSpot Customer Feedback offers a free tier; Freshdesk Customer Success does not currently list one.
HubSpot Customer Feedback scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
