Detailed comparison across 10 dimensions
Winner: Freshsales
Freshsales clearly comes out ahead of Freshdesk Freddy AI on Staquest's weighted six-dimension score. Freshsales has a free tier; Freshdesk Freddy AI does not. Paid plans start at $29/mo for Freshdesk Freddy AI and $18/mo for Freshsales.
| Overview | ||
|---|---|---|
| Type | ai tool | hybrid |
| Company | Freshworks | Freshworks |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | AI & Machine Learning | MarketingData & AnalyticsAI & Machine LearningSales & CRM |
| Categories | ai-customer-service | crm |
| Website | Visit | Visit |
Freshsales
per user
usage based
freemium
per user
per user
per user
| Feature | freshdesk-freddy | freshsales |
|---|---|---|
| Access To Freddy Insights (Beta) | ||
| 24X5 Support | ||
| Ai Agent Studio | ||
| Ai-Based Forecasting Insights | ||
| Automated Chat Or Email Responses | ||
| Ai-Powered Contact Scoring | ||
| Intent Detection | ||
| Audit Logs | ||
| Live Translation | ||
| Built-In Phone | ||
| Reply Suggestions | ||
| Contact And Account Management | ||
| Resolution Assistant | ||
| Custom Modules | ||
| Self-Service Answers | ||
| Custom Reports | ||
| Summarization Assistant | ||
| Dedicated Account Management | ||
| Tone Refinement | ||
| Everything In Free | ||
| Everything In Growth | ||
| Everything In Pro | ||
| Mobile App | ||
| Multiple Sales Pipelines | ||
| Sales Forecasting | ||
| Sales Sequences | ||
| Time-Based Workflows | ||
| Visual Sales Pipeline | ||
| Workflow Automation |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Freshsales comes out ahead overall, though Freshdesk Freddy AI can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Freshdesk Freddy AI's paid plans start at $29/mo and Freshsales's start at $18/mo, so Freshsales is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Freshsales offers a free tier; Freshdesk Freddy AI does not currently list one.
Freshsales scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
